Frequently Asked Questions
How long is the Online Consultation?
We appoint 20 minutes per consultation.
Can I have a phone appointment instead of video consultation?
Yes, you will be able to opt for one or another, depending on your preference.
How am I going to contact you? Do I need to use a laptop or desktop computer?
We offer video calling through a private and secure website. A unique link will be sent to you in advance. You can use your mobile, tablet, laptop or PC.
How will the doctor assess my skin if I opt for phone consultation?
We will ask you to send us photos beforehand no matter of the way the consultation will take place.
How do I get my prescription?
After the consultation, we will post the prescription to the address provided by you and then you can take it to the pharmacy.
If my mole is cancerous, can the doctor organise removal?
Yes, we will advise you on all the steps needed for further investigation and organise a face-to-face appointment to carry out the procedure.
Can a mole be tested (biopsied)?
Yes, all moles removed will be sent to the lab for testing. Please acknowledge this will require a separate fee.
Do I need a referral to be seen?
No, you do not need a referral to book an appointment at our virtual clinic.
Can I get the medication you prescribe from my GP or on the NHS?
Our Dermatologist is happy to work closely with your GP and write to him and ask, but it will be at your GP’s discretion whether they will prescribe.
What conditions do you treat?
Our Dermatologist diagnoses and treats a variety of skin and hair disorders. You can find more information on these on the website. If your problem is not listed please contact us so we can advise before you book an appointment.